Return, refund and / or exchange policy
The return, refund and / or exchange policy applies at all times between Phare Médica and the customer who wishes to make a purchase.
1.1 The return, refund and / or exchange policy (hereinafter: "policy") is intended to govern transactions made and future transactions.
1.2 When a customer makes a purchase, he implicitly and automatically acknowledges that he has read, understood and accepted, without reservation, the provisions of the policy.
1.3 Phare Médica reserves the right to unilaterally modify the policy at any time without notice and to make it available in a timely manner.
2. Handling costs and shipping services
2.1 The amount indicated on the invoice includes taxes (GST and QST).
2.2 The handling and / or shipping costs, if applicable, will be borne by the customer, in proportion to the particularities of the order and / or according to a possible agreement between Phare Médica and the client.
3. Method of payment
3.1 Payment relating to the order must be made upon receipt of the order, unless there is a prior agreement between Phare Médica and the client.
4. Shipping services
4.1 Orders are shipped to the location designated by the customer, unless there is a prior agreement between Phare Médica and the client.
Phare Médica undertakes, to the extent possible and in accordance with the availability of the designated shipping services, to offer delivery within the appropriate time limits.
5. Receipt of order
5.1 Upon receipt of the order, it is the customer's responsibility to ensure its compliance and to ensure that no damage has been caused by the shipping service.
5.2 Upon receipt of the order, if the customer notices anomalies and / or defects in relation to the order received, he must, as soon as possible, communicate with Phare Médica.
5.3 Upon receipt of the order, if the customer notices any damage potentially caused by the shipping service, he must, as soon as possible, contact Phare Médica.
6. Return of non-defective merchandise
6.1 Any return of non-defective merchandise is at the sole discretion of Phare Médica and its representatives. Phare Médica undertakes to analyze any request in this direction and to analyze the context, the justifications and the timeframe concerned.
6.2 No return of non-defective merchandise will be accepted if the period of 10 (ten) days following the date of receipt of the order has been exceeded.
6.3 No return is accepted if the order is not in its original condition, such that at the time of the transaction, it is the customer's responsibility to ensure that it is kept. Items must be in their original condition and packaging must not be opened. The articles must have no traces of use. Items initially sealed must be.
6.4 In the event that Phare Médica responds to the return request for non-defective merchandise, administrative, handling and shipping costs are the responsibility of the customer. Phare Médica is not responsible for shipping errors in return orders. The refund or exchange will take place only upon receipt of the duly returned order by the customer and within 30 (thirty) days.
7. Return of defective merchandise
7.1 In the event of defective goods, the customer benefits from the legal guarantee of quality, as provided by law.
7.2 When faced with defective merchandise, the customer must, within 10 (ten) days of receipt, communicate with Phare Médica.
7.3 In the face of defective merchandise, the administrative, handling and shipping costs incurred to proceed with the return of the merchandise will be borne by Phare Médica.
8. Refund or exchange
8.1 No refund or exchange will be accepted by Phare Médica other than for defective merchandise or errors in this regard.
8.2 Phare Médica reserves the sole discretion to accept or not a request for refund and / or exchange.
8.3 Any request for refund or exchange must be made within 10 (ten) days of receipt of the order.
8.4 In the event that Phare Médica agrees to a refund or an exchange, the merchandise must be returned in its original condition in accordance with the return arrangements cited above
8.5 In the event that a refund is accepted by Phare Médica, it will be made using the same payment method used for the initial transaction and will only be made after receipt of the said order.
8.6 In the event that a refund or exchange is granted by Phare Médica, the cost of administrative, handling and shipping costs will apply in accordance with the merchandise return provisions mentioned above.
9. Miscellaneous provisions
9.1 Upon request addressed to one of the representatives of Phare Médica, the English version of the policy is available.
9.2 For any additional information on this policy, please contact one of the persons in charge of Phare Médica.
9.3 This policy comes into effect on or around January 01, 2021, and replaces all other previous policies or practices on this subject.