Terms of use
The return, refund and/or exchange policy applies at all times between Phare Médica and the customer who wishes to make a purchase.
...........
1. Introduction
1.1 The return, refund and / or exchange policy (hereinafter: "policy") is intended to govern transactions made and future transactions.
1.2 When a customer makes a purchase, he implicitly and automatically acknowledges that he has read, understood and accepted, without reservation, the provisions of the policy.
1.3 Phare Médica reserves the right to unilaterally modify the policy at any time and without notice and to make it available in a timely manner.
2. Handling costs and shipping services
2.1 The amount indicated on the invoice includes taxes (GST and QST).
2.2 Handling and/or shipping costs, if applicable, will be borne by the customer, in proportion to the specific features of the order and/or according to a possible agreement between Phare Médica and the customer.
3. Method of payment
3.1 Payment for the order must be made upon receipt thereof unless otherwise agreed between Phare Médica and the customer.
4. Shipping services
4.1 Orders are shipped to the location designated by the customer, unless otherwise agreed in advance between Phare Médica and the customer.
Phare Médica undertakes, as far as possible and in accordance with the availability of the designated shipping services, to offer delivery within the appropriate timeframes.
5. Receipt of order
5.1 Upon receipt of the order, it is the customer's responsibility to ensure its compliance and to ensure that no damage has been caused by the shipping service.
5.2 Upon receipt of the order, if the customer notices anomalies and/or defects in the order received, he/she must contact Phare Médica as soon as possible.
5.3 Upon receipt of the order, if the customer notices any damage potentially caused by the shipping service, he/she must contact Phare Médica as soon as possible.
6. Return of non-defective merchandise
6.1 Any return of non-defective merchandise is at the sole discretion of Phare Médica and its representatives. Phare Médica undertakes to analyze any such request and to analyze the context, justifications and deadline concerned.
6.2 No return of non-defective merchandise will be accepted if the period of 10 (ten) days following the date of receipt of the order has been exceeded.
6.3 No return is accepted if the order is not in its original condition, such that at the time of the transaction, it is the customer's responsibility to ensure that it is kept. Items must be in their original condition and packaging must not be opened. The articles must have no traces of use. Items initially sealed must be.
6.4 In the event that Phare Médica follows up on the return request for non-defective merchandise, the administrative, handling and shipping costs are the responsibility of the customer. Phare Médica is not responsible for shipping errors regarding return orders. The refund or exchange will only take place upon receipt of the order duly returned by the customer and within 30 (thirty) days.
7. Return of defective merchandise
7.1 In the event of defective goods, the customer benefits from the legal guarantee of quality, as provided by law.
7.2 In the event of defective merchandise, the customer must, within 10 (ten) days of receipt, contact Phare Médica.
7.3 In the event of defective merchandise, the administrative, handling and shipping costs incurred in returning the merchandise will be borne by Phare Médica.
8. Refund or exchange
8.1 No refund or exchange will be accepted by Phare Médica other than for defective merchandise or errors in this regard.
8.2 Phare Médica reserves the sole discretion to accept or not a request for reimbursement and/or exchange.
8.3 Any request for refund or exchange must be made within 10 (ten) days of receipt of the order.
8.4 In the event that Phare Médica agrees to a refund or exchange, the merchandise must be returned in its original condition in accordance with the return provisions cited above.
8.5 If a refund is accepted by Phare Médica, it will be made using the same payment method used for the initial transaction and will only be made following receipt of said order.
8.6 In the event that a refund or exchange is granted by Phare Médica, the administrative, handling and shipping costs will be charged in accordance with the provisions for returning merchandise cited above.
9. Miscellaneous provisions
9.1 Upon request to one of Phare Médica’s representatives, the English version of the policy is available.
9.2 For any additional information on this policy, please contact one of Phare Médica’s managers.
9.3 This policy comes into effect on or around 01-06-2020, and replaces all other previous policies or practices on this subject.